satisfaction guarantee

Every Studio Sonntag product is custom-made for you. Therefore, there is generally no statutory right of withdrawal for personalized products.

To ensure you can still order with peace of mind, we offer our voluntary " satisfaction guarantee" guarantee. No return is required for this.

🛡️ Case 1: The size doesn't fit (30 days from delivery)

Did you order the right size, but your new favorite piece doesn't fit the way you imagined it would?

No problem! Send us a photo and let us know your desired size. We'll make the same product with the same personalization for you again—for a small fee.

Your contribution toward the cost:

T-shirts: 15 €
Hoodies & Sweatshirts: 32 €

Plus shipping costs in each case.

We'll take care of the rest. You can keep your first item of clothing or give it away.

This promotional offer is valid once per order within 30 days of delivery.

🛡️ Case 2: Manufacturing, printing, or shipping errors (90 days from delivery)

If something went wrong during production or delivery, we'll take care of it.

These include, for example:

Incomplete, smudged, or significantly misaligned print
Defects in the fabric or damage during shipping
Wrong product or wrong size delivered
Size variations of more than 2 cm from the measurements in our size chart

Important: The width (measurement A) is measured directly under the armpits from seam to seam—not at the waist.

Just send us your order number, a photo, and a brief description.

If a defect is confirmed, we will replace your product free of charge—and, of course, with no additional shipping costs.

The voluntary warranty is subject to a 90-day reporting period starting from the date of delivery. Your statutory warranty rights remain unaffected.

🛡️ Case 3: The pressure subsides later (91 days to 12 months)

Does your print come off after prolonged use?

Send us your order number and a photo. We'll review the situation and, in cases of normal wear and tear or possible care-related issues, offer you a discounted replacement.

Your contribution toward the cost:

T-shirts: 15 €
Hoodies & Sweatshirts: 32 €

Plus shipping costs in each case.

We'll take care of the rest. Even if, in hindsight, we can't always figure out how a product was cared for, we want to find a fair solution. 🤍

This voluntary service ends 12 months after delivery. In the event of a claim under the statutory warranty, your statutory rights apply regardless.

❌ What Our Voluntary Warranty Does Not Cover

Typos, incorrect information, or requests for changes after production has begun
Minor color variations due to different screen settings
Damage caused by improper care and normal wear and tear

Statutory claims arising from product defects remain unaffected.

Here's how to sign up

Simply use the contact form below or email us at support@studiosonntag.shop.

Please send us your order number, a photo, and a brief description of your issue.

We usually respond within 1–2 business days.

Recommended Care

Wash inside out at a maximum temperature of 30 °C, air dry, and never iron directly over the print.

Of course, your statutory warranty rights remain unaffected.

Warm regards
Heiko & Sven
Your Studio Sonntag Team 🤍