Shipping
How long does production and delivery take?
Our products are crafted for you with love and care. We typically hand over the finished products to the shipping carrier within one business day; after that, your package usually takes 1–2 days to reach you. You can find the exact delivery time on the relevant product page.
How can I track the status of my order?
As soon as your package is shipped, you'll receive an email with a tracking link so you can track your order at any time.
Order
What if I'm unsure? Is my order really risk-free?
Yes—even though our products are custom-made, one-of-a-kind pieces, our 30-day satisfaction guarantee keeps you on the safe side.
✔ Errors or defects? → We’ll simply replace your product.
✔ The size doesn’t fit? → We’ll work together to find a fair solution.
✔ The product doesn’t meet your expectations? → Contact us—we’ll look into the matter personally.
What payment methods do you accept?
We accept all major payment methods, including credit cards, PayPal, Klarna (buy now, pay later), and Apple Pay. Secure & easy.
Can I change the colors or design of my product?
Please check your selection carefully before placing your order, as changes after the fact are only possible in exceptional cases. If you do change your mind, please contact us right away—we'll do our best to help!
What happens if I provided incorrect information?
Product
How do the fabrics look?
Our clothing is not only unique, but it also needs to fit perfectly—that's why we recommend checking the size chart in the product description before making a purchase.
What measures are being taken to ensure quality?
What does "organic" or "biological" cotton mean?
Organic cotton is grown and processed without synthetic chemicals, genetic modification, or harmful dyes. It is environmentally friendly, conserves water, and ensures better working conditions—certified according to standards such as GOTS.
What does "GOTS-certified" mean?
The GOTS (Global Organic Textile Standard) certification guarantees that our organic cotton is produced under environmentally friendly conditions and in accordance with fair labor standards. It stands for sustainable, responsible, and socially just textile production.
Which designs should I choose?
Choose designs that reflect the person’s personality—whether it’s a hobby, a shared inside joke, or a special memory. Whether it’s for family, friends, or coworkers—personalized designs let you show your appreciation in a unique way!
