Satisfaction Guarantee

We want you to feel completely at ease with your order. That's why we offer a voluntary 30-day satisfaction guarantee —even on personalized products, for which there is actually no legal obligation.

When does the warranty apply?
If your product is defective, was damaged during shipping, doesn’t fit, or you simply don’t like it. In these cases, we’ll quickly find a solution—whether through a replacement, repair, a gift card, or an exchange.

When is a return not accepted?
Please check your design carefully before submitting it. We cannot accept returns for typos, incorrect personalization details, the wrong size selection (unless the size chart was correct), or requests for changes after production has begun. Since your items are made specifically for you, resales are not permitted.

Sustainability & Responsibility
We want to avoid unnecessary returns—also for the sake of the environment. Returned, personalized products are donated whenever possible.

Here's how to avoid mistakes

• Check the text and subject lines before sending

• Compare measurements with our size chart

• Colors may vary slightly depending on the screen

• Enter the shipping and billing addresses correctly

• Check your order confirmation immediately after placing your order

But what if there is something after all?
Just write to us at kontakt@studiosonntag.shop – Please include your order number, a brief description of the problem, and, if possible, a photo. That way, we can help you right away.

Our Promise

• Replacement in Case of Manufacturing Defects or Shipping Damage

• Customized solutions for fit or dissatisfaction

• Personalized support—directly from us, with no middlemen

👉 Ordering from us is risk-free. If something doesn't fit, we'll take care of it.

Honest. Personal. Direct.

Warm regards,
Heiko & Sven
Your Studio Sonntag Team