Shipping
How long does production and delivery take?
Our products are made for you with love and care. We usually hand over the finished products to the shipping carrier within one business day; after that, your package typically takes another 1–2 days to arrive. You can find the exact delivery time on the respective product page.
How can I track the status of my order?
As soon as your package has been shipped, you'll receive an email with a tracking link so you can track your order at any time.
Order
What if I'm unsure? Is my order really risk-free?
Yes – even though our products are one-of-a-kind items custom-made just for you, you’re covered by our 30-day satisfaction guarantee.
✔ Defects or flaws? → We’ll replace your product with no hassle.
✔ The size doesn’t fit? → We’ll work together to find a fair solution.
✔ The product isn’t what you expected? → Contact us – we’ll review your case personally.
What payment methods do you accept?
We accept all major payment methods, including credit cards, PayPal, Klarna (buy now, pay later), and Apple Pay. Secure and hassle-free.
Can I change the colors or design of my product?
Please review your selection carefully before placing your order, as changes can only be made in exceptional cases. If you do change your mind, contact us right away—we’ll do our best to help!
What happens if I provided incorrect information?
It’s worth double-checking! If you entered the wrong address or made a typo, please contact us as soon as possible. If the order hasn’t gone into production yet, we can still correct it.
Product
How do the fabrics feel?
Our clothing isn't just unique—it's also designed to fit perfectly—so we recommend checking the size chart in the product description before making a purchase.
What measures are being taken to ensure quality?
Our products are made from high-quality organic cotton and are sustainably finished. They also undergo quality control before shipping—so you can enjoy your product for years to come!
What does "organic cotton" mean?
Organic cotton is grown and processed without synthetic chemicals, genetic engineering, or harmful dyes. It protects the environment, conserves water, and ensures better working conditions—as certified by standards such as GOTS.
What does "GOTS-certified" mean?
The GOTS (Global Organic Textile Standard) certification guarantees that our organic cotton is produced under environmentally friendly conditions and in accordance with fair labor standards. It stands for sustainable, responsible, and socially just textile production.
Which designs should I choose?
Choose designs that reflect the person’s personality—whether it’s a hobby, a shared inside joke, or a special memory. Whether it’s for family, friends, or coworkers, personalized designs are a unique way to show your appreciation!
