Countries we ship to: Germany (DE); Austria (AT); Netherlands (NL)

Shipping costs:

• Germany: €4.90
• Austria:€6.90
• Netherlands: €6.90

Delivery time: Your order will usually arrive in 2–4 business days!

Note for Austria and the Netherlands: Orders are shipped from Germany, so delivery to other countries may take a little longer.

Seasonal delays: During holidays and peak seasons (e.g., Christmas), processing and shipping times may occasionally be longer.

 

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Returning personalized products

Our products are custom-made for you—therefore, special return policies apply.

Pursuant to Section 312g(2)(1) of the German Civil Code (BGB), there is no statutory right of withdrawal for personalized goods. Returns or refunds are therefore generally not permitted.

Our voluntary 30-day satisfaction guarantee:
If your product is defective or does not meet your expectations, we will review your case individually and will usually find a reasonable solution—such as a replacement or store credit.

Contact: Please email a photo of the item and your order number to support@studiosonntag.shop

 

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Your benefits at a glance

• No return is necessary without prior consultation

• Quick, customized review in the event of a complaint

• Personal contacts instead of automated processes